Is it really unlimited?
Unlike traditional agencies or freelancers, we don't charge per hour or per project. This means you can submit unlimited requests per month, and we will get through them one by one. Any plan you pick comes down to the needs of your business, but either way, the benefit of both is that you get round-the-clock Slack support and you don't have to worry about being billed for every single change or request you make.
How do I submit requests?
Most packages require submission through one of our forms. This is to help you and our team. We even use it internally, because it helps make sure we answer all the needs the creative team has to execute your vision quickly and on target.
How fast is the turnaround time?
Our turnaround times are as fast as 24 hours. Rest assured, speed is our goal. But depending on the nature of the request and when exactly its submitted, the return times vary. We want to be with you for the long term and we’ve learned that healthy rhythms are key for that and for you.
Do you concept ideas?
What if we don’t know exactly what we want, will you guys knock it out? Absolutely. Our creative team are the best in the biz. So they can do that, but the chances of it hitting your expectations goes up 100 fold when you give us some direction.
What if it doesn't work out?
We ask you give us a shot for at least 3-months. If after that, you’re not satisfied, we can leave the Vive Fam no questions asked. Well, we might ask a question or two, to see where we can improve 😬
What if I want to talk to someone?
You can schedule a call with your project manager to keep your account moving forward. Creative team conversations are reserved for our plus and premiere packages.